Privacy Policy

Effective Date: 06/23/25

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HealCore (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard information on our website, www.hctp.ai (“Site”). This Policy is provided in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

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1. Information We Collect
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We may collect two types of information:

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‍A. Personal Information (Non-PHI)‍

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This includes:

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  • Name
  • Email address
  • Phone number
  • IP address and browser/device information (via cookies)
  • Appointment requests, form submissions, or newsletter signups

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B. Protected Health Information (PHI)

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‍If you are a patient or prospective patient, we may collect health-related information when you:

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  • Submit an inquiry related to medical care
  • Complete intake or contact forms that reference your health
  • Communicate through secure patient portals or telehealth platforms

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All PHI is handled in accordance with HIPAA regulations.

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2. How We Use Your Information

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We may use your information to:

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  • Provide and coordinate medical services or wellness programs
  • Respond to inquiries and customer service requests
  • Send appointment reminders, updates, or health tips
  • Improve our website and digital experience
  • Comply with legal and regulatory obligations

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PHI will only be used or disclosed for purposes permitted under HIPAA, such as treatment, payment, or healthcare operations.

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3. How We Share Your Information

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We may share information:

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  • With service providers and business associates (e.g., secure email, patient portals, scheduling tools) who are contractually required to comply with HIPAA
  • As required by law, subpoena, or court order
  • To prevent fraud, abuse, or harm to others
  • With your express written consent

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We do not sell your personal or health information.

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4. HIPAA Notice of Privacy Practices

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For patients, please refer to our HIPAA Notice of Privacy Practices, which provides more detail on how we use and protect your health information in clinical settings. This notice is available at [link to PDF or page].

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5. Cookies and Analytics

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We use cookies and tracking technologies to understand how visitors interact with our Site. These do not access PHI. You can adjust cookie settings through your browser preferences.

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6. Data Security

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We maintain reasonable administrative, technical, and physical safeguards to protect personal and health-related information. This includes encrypted communications, secure servers, and access controls in accordance with HIPAA standards.

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7. Your Rights

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You may have the right to:

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  • Access or correct your personal or health information
  • Request a copy of your medical records
  • Request restrictions on how we use or disclose your PHI
  • File a complaint if you believe your privacy rights have been violated

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To exercise these rights, contact us using the information below.

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8. Children’s Privacy

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Our website is not directed to children under 13, and we do not knowingly collect personal information from minors without parental consent.

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9. Changes to This Privacy Policy

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We may update this Privacy Policy periodically. The revised version will be posted here with the updated effective date.

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10. Contact Us

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If you have questions or wish to exercise your privacy rights, contact:
‍HealCore Privacy Officer
‍Email: info@hctp.ai
‍If you believe your HIPAA rights have been violated, you may also contact the U.S. Department of Health and Human Services at www.hhs.gov/ocr/privacy

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